Using Surface Protection increases customer referrals
Things are tough for small businesses right now. Builders and remodelers are having a harder time landing jobs than they were a few years ago. With each construction company trying to undermine the other to win tenders, profit margins are shrinking. With these sad realities, it can be difficult to make your business stand out from the crowd. Fortunately, there are several steps that small construction companies can take to not only surprise their current customers, but to grow business in the future from customer referrals.
Referrals are one of the most valuable sales opportunities a business can get. If a client is happy with your work, they will recommend you to their friends and may even provide a written testimonial about your business. The more people you can get to promote your business, the more jobs you will get.
To ensure that a client is extremely satisfied with their work, there are a few simple recommendations. First of all, respect your client’s home. Having a room remodeled or a major demolition can be stressful and messy for the homeowner. Using surface protection can demonstrate your commitment to preserving your client’s valuable finishes and indicates that you are doing everything you can to minimize any inconvenience your work may present. Do you use dust control systems like Zipwall? and wear protective shoe covers while working to minimize the spread of dust throughout the home. Install temporary carpet protection to prevent damage from heavy foot traffic. Apply hardwood floor protection to protect valuable, expensive hardwood floors from paint splatter and drywall dust.
If there are subcontractors working on site, make sure they know the workplace rules. Requiring subs to protect finishes and decrease dust ensures your small business is not blamed for another business’s carelessness. Using protective toilet covers like the Builders Site Protection toilet cover? It discourages submarines from using toilets that have not been installed properly, which has proven to be a big problem in many workplaces.
These products don’t just impress your customers; They also allow you to save money on replacement and repair costs in the event that something breaks. The cost of replacing a valuable accessory, such as a toilet or bathtub, can easily be avoided with the use of effective surface protection. Also, keep your clients informed about the construction process. If something is damaged or delayed, be honest and straightforward about it. Customers appreciate honesty and will feel more secure in your business if you acknowledge mistakes and do everything you can to fix them.
Common courtesy, respect, and courtesy are key to increasing customer satisfaction. Instilling these values in your employees and making sure they wear protective covers during construction and remodeling work will go a long way toward securing more jobs in the future.